Frequently Asked Questions

Everything you need to know

Have a question? The answer you’re looking for should be here…

Can I pre book a tour?

There is no need to pre-book a tour, unless you have a group over 20.

To make a booking:  bookings@healeyscyder.co.uk.  If the booking is for today, please call the farm on 01872 573356.  More information about our tours are here.

Is it free entry and how much are the tours?

There is free parking and free entry into the farm however there is such much more to see and do on a guided tour.  More information and prices can be found here

Can I bring my dog?

Yes.  We welcome friendly dogs on a lead. They are allowed everywhere except for production areas.

What are your opening times?

We are open seven days a week except for the Christmas period.  Opening and closing times do vary throughout the year so do check ahead of your visit here.

Can I bring a picnic?

We ask that that you do not consume any food that is not purchased on site. We have a full menu in our restaurant which can be adapted with free from Gluten and Dairy options. As we are free entry, free parking and offer free samples, we do rely on our food and drink sales.

Can I book a table in the restaurant?

We always advise pre-booking a table for our Sunday roasts in The Old Bottlery Restaurant which are served at specific times during the year. Please let us know how many people, time, contact telephone number and any special requirements you may have by emailing: bookings@healeyscyder.co.uk

Other useful information

Charity requests

Due to the number of requests we receive for support we have decided to confine our direct support to Healeys Charitable Trust Fund. We are a Member of the Cornwall Community Foundation, an organisation that provides grants for a wide range of projects. 

The Fund  is different to others.  Healeys is looking to support a variety of passionate individuals who do not have the initial starter funds to get their business idea off the ground. From £100 to £5,000 donations will vary depending on individual requirements. Making this a fund where a little will actually go a long way. More information here

We are unable to respond to all requests but if you meet the criteria, please email: charity@healeyscyder.co.uk

Customer Care

If you have a question or query about a product or experience, please email our quality department: customercare@healeyscyder.co.uk

Little Orchard Cider & Music Festival

Healeys hosts Little Orchard Cider and Music Festival which is managed by an external events company.  If you have any questions about the event, please visit their website which includes contact information: www.cornwallciderfestival.co.uk