Frequently Asked Questions
Everything you need to know
Have a question? The answer you’re looking for should be here…
Can I pre book a tour?
Yes you can. It is advisable to book however you can arrive and see what tour spaces are available on the day. Our tour times until end of 2018 are:
Full Guided Tour
11am & 2pm
11:30am & 2:30pm
9:45am, 10:15am, 10:45am, 12:30pm, 1:00pm, 1:45pm, 3:30pm & 4:30pm
(The frequency of tours will increase during Christmas Markets weekends)
Is it free entry and how much are the tours?
Can I bring my dog?
Yes. We welcome friendly dogs on a lead. They are allowed everywhere except for production areas.
What are your opening times?
We are open seven days a week except for the Christmas period. Opening and closing times do vary throughout the year so do check ahead of your visit here.
Can I book a table in the restaurant?
We always advise pre-booking a table for our Sunday roasts in The Old Bottlery Restaurant which are served at specific times during the year. Please let us know how many people, time, contact telephone number and any special requirements you may have by emailing: [email protected]
Other useful information
Due to the number of requests we receive for support we have decided to confine our direct support to Perranporth & District Local Charities. We are a Member of the Cornwall Community Foundation, an organisation that provides grants for a wide range of projects.
We are unable to respond to all requests but if you meet the criteria, please email: [email protected]
If you have a complaint about a product or experience, please email our quality department: [email protected]
Little Orchard Cider & Music Festival
Healeys hosts Little Orchard Cider and Music Festival which is managed by an external events company. If you have any questions about the event, please visit their website which includes contact information: www.cornwallciderfestival.co.uk