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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges vary based on item and delivery location.

For example, you can purchase 1 case of Rattler, with a delivery fee of £9.40, however, if you purchase 2 cases - we will deliver the 2nd case at no additional cost. 3 cases will be delivered at a discounted fee of £13.98.

Which payment methods are accepted in the Online Shop?

We use secure PayPal payment processing for all online orders - which means you can pay using your PayPal account or by card.

How long will delivery take?

We aim to process, dispatch and deliver all online purchases within 5 working days. Please do contact us if you have any questions either via our Facebook page or by email at [email protected]

How secure is shopping in the Online Shop? Is my data protected?

You can shop with confidence knowing that your data is secure. We use an encryption service known as an SSL certificate to protect our website and customers and all payments are processed using PayPal's secure gateway.

Do I receive an invoice for my order?

When you place an online order with us, you'll receive two notifications. The first will be from our online shop to let you know we have received your order and will begin to process your items. The 2nd notification will be from PayPal, to confirm your purchase. If you do not receive your notification, please check your junk/spam folder or contact us on [email protected]

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