Head of Technical

Healeys Cornish Cyder Farm is a family-run, open all year-round visitor attraction and home to the thriving production house of the famous Rattler Cyder! Since the company was founded in 1980, Healeys has grown exponentially, with listings across large supermarket chains such as Sainsbury’s, Tesco, Asda and Morrisons, in addition to our regional and national wholesale partners. With a multi-faceted production facility specialising in a range of products from ciders, wines, preserves and spirits, our business is not only exciting place to visit and shop but a great place to work.

An exciting opportunity has arisen to become our Head of Technical where you will be responsible for maintaining the highest standards of quality and process, ensuring that everything thing we do aligns with our vision to create the finest food and drink.

Salary - Up to £55k per year

The key deliveries for this role are:

Overall responsibility for ensuring all finished product is of the required standards and expected quality
To be responsible for the company maintaining Third Party Industry Accreditation and future accreditation standards, such as the BRC accreditation.
Building HACCP, TACCP & VACCP plans with the Production operations management team and ensuring these are updated and maintained as necessary.
To be the company’s point of contact for all customer complaints, whether on site or trade. To follow up with the individual department and report back to the customer within the scope of the company’s complaints policy. To use your direct report for complaints when you are on annual leave and ensure that they comply with the company’s complaint policy.
To take responsibility as the company’s appointed responsible person for the day-to-day management of legionnaires disease and manage the third-party contract whilst in place.
Understand customer needs and requirements and continue to develop effective quality control processes.
Devise and review specifications for products or processes.
Devising and conducting investigations & root-cause analysis relating to production issues
Set requirements for raw material or intermediate products for suppliers and monitor their compliance.
Ensure all policies and procedures are current, relevant and up-to-date for your areas of responsibility
Liaising with third party consultants and local authorities to ensure positive working relationships.
Supervise Quality technicians and other staff and provide guidance and feedback.
Oversee all product development procedures to identify deviations from quality standards
Be on the lookout for opportunities for improvement and developing new efficient procedures and processes.
To be open to completing tasks which may fall outside of your role or remit with a positive, sleeves rolled up mentality

Experience

FMCG – Food and Drink industry, bottling and kegging especially
Seasonal demand / control experience in a process manufacturing environment.
Supervision and Management responsibility.
Cider/Wine/Beer making experience
Ideally 3 years in a senior quality / compliance management role.
Quality auditing experience.
In depth understanding of quality control procedures and relevant legal standards

Ideal Qualifications

HACCP Level 4
FSA Level 3
NEBOSH Level 6
ISO 14001 Environmental Management Accreditation
ISO 9001 Quality Auditor Qualification
BSc/BA In Business Administration or relevant field

Skills Required

Outstanding communication skills, both written and verbal
Excellent leadership skills

Joining the #RattlerCru is not just about what you can bring to the business. We have a range of great benefits that we hope you will make full use of: