Healeys Cornish Cyder Farm

Accessibility Guide

Accessibility Guide
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Access during your visit.

 

We're working hard to ensure the farm is accessible for all to enjoy the full Healeys experience

Level Access

Level Access
  • Pathways & Courtyard: The heart of the farm is 150 years old and as a result, the two courtyard areas are cobbled, which can be a bit bumpy for some. We do try our best to communicate this ahead of arrival and staff are on hand to assist where possible. If you have specific requirements, please contact us ahead of your visit on 01872 573356 or email [email protected]
  • Visitor Centre: We have wide doors for access into our visitor centre and ramps to exit onto the farm. There is also a lift in the visitor centre for accessing the kegging line and production halls.
  • Shop: The shop is now located at the front of the farm in our visitor centre and is accessible through two large automatic sliding doors.
  • Jam Kitchen: There is level access into the jam kitchen for free sampling.
  • Tasting Room: There is ramp access from the top cobbled courtyard into the Tasting Room, which is also accessible via a small ramp from inside the Rattler Bar.
  • Rattler Bar: There is a ramp into and out of the Rattler Bar and also from the new interactive Tasting Room. Our self-serve bar is attended by a bar supervisor who can assist with pouring. If nobody is available, please ask in the Tasting & Sensory Room next door.
  • The Old Bottlery Restaurant: There is level access into/out of the large restaurant. Staff are on hand to support if required.
  • Animals: Our animal area is a smooth surface easily accessible for wheelchairs and prams.

Hearing

Hearing
  • Where possible, we have included visual prompts to ensure that guests are aware of where to go and what to do.
  • Various areas of the farm include display boards that contain interesting information about the farm or particular features on display.
  • There are some videos that have yet to include subtitles, something we are working to add in the future.
  • On guided tours and experiences, we provide earphones to ensure that visitors can hear us in noisier areas of the farm such as our production halls.

Visual

Visual
  • Some glass doors and full-height windows have contrast markings/etchings.
  • Some walls, doors and surfaces have high colour contrast, i.e. white & blue.
  • The cellars and museum have low-level lighting.
  • We have some information available as spoken audio on information screens in our museum and interactive Tasting Room.

Dietary

Dietary
  • Our meals are cooked fresh daily, so if you have any specific dietary needs, please do speak with a member of staff before you order and we'll make every attempt to provide suitable alternative options for you.
  • We have vegetarian and gluten-free dishes available on our menu.
  • We can provide vegan-friendly alternatives.
  • Our cyders are both gluten-free and suitable for vegans. 
  • Our cyders do contain sulphites to preserve freshness.
  • In 2021, we released our first ever Rattler Zero cyder, which contains no more than 0.5% alc.

General

General
  • We have a complimentary ticket policy for personal assistants. Please visit our FAQs for more information.
  • We have a larger toilet attached to the visitor centre building with space for a personal assistant. This also has baby changing facilities.
  • There are clearly marked disabled parking spaces in front of the visitor centre.
  • As our visitors have different requirements, we do not have wheelchairs available.
  • Self-guided tour: The tour encompasses the older parts of the farm and therefore the ground is mainly cobbled. The rooms can fit wheelchairs and prams. After exploring the museum, distillery and cellars, wheelchair users and those with pushchairs will need to circle back on themselves and use the ramp access to the brand new Tasting Room, which is adjacent to the Rattler Bar.
  • Tractor Rides: Rides are charged as extra for everyone. One of our tractor-trailers has been converted to fit a wheelchair however as all are different, we cannot guarantee all chairs will fit. To ensure we are prepared during quieter months, we advise calling the farm beforehand to check if the trailer is available.

Feedback & Questions

We welcome feedback in order to improve. If you would like to tell us about your visit, please email [email protected]

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