Frequently Asked Questions

Frequently Asked Questions

Have a question? Find the answer here, or get in touch so we can help…

To visit and explore the cyder farm you'll need to purchase an admission ticket and the great news is, when you pay for a day, you can visit all year free of charge!

We strongly advise that you book your tickets online before or on the day of your visit because this will guarantee your entry on the day and you'll also get 20% off admission by pre-booking!

Your admission ticket will give you access-all-areas at the farm, including access to the BRAND NEW TASTING & SENSORY ROOM, cyder museum, apple press, jam kitchen, production halls, distillery & cellars. You'll also be able to visit the friendly farm animals, dine in the Old Bottlery restaurant, pour your own pint in the Rattler Bar and shop in the main courtyard farm shop. There will be plenty of free tasters of our cyders, soft drinks, jams, and chutneys available too.... and we have recently added our range of spirits to the free sample menu, including the Rattler Gin range!

All admission tickets grant you unlimited return visits for 12 months, so you'll only need to purchase your admission once, and then you can re-book multiple visits for FREE for a whole year!

When you purchase your admission tickets to visit the farm, we upgrade every single ticket to include free return entry for an entire year!

For example, if you visit us for the first time on July 23rd, you'll be given unlimited free entry to the farm until July 22nd of the following year, allowing you to visit us during our famous Christmas Markets and even Easter. The same logic applies if you purchased your admission tickets in December 2021... you'll be able to visit us this summer and you won't pay a penny for admission for the same number of people/tickets.

All you need to do is log in to your account before you select your tickets and the date of your next visit!

Like so many attractions, our food and drink options are restricted to visitors with a valid admission or membership only.

This may change in quieter months, but right now, we want to ensure that we can safely cater for our guests and keep waiting times low. We can only do this by making the use of the on-site restaurant and Rattler Bar exclusive to admission-holders only.

Healeys Cyder Farm never set out to be just a restaurant, we are a family of cydermasters and people visit us because we all have one thing in common... our love of Cyder!

Admission tickets are upgraded to give you 12 months' worth of unlimited free entry, so if you do like to pop in regularly for a bite to eat, our admission prices present great value, along with all the other perks of our access-all-areas policy... including free parking!

No, admission is not required to shop with us and admission is only required if you would like to visit the remainder of the farm.

Rather than have two small retail areas, we have set up a brand-new and improved shop within the visitor centre at the front of the farm! 

Just head through the main entrance, and stock up on your favourite cyders, jams, spirits, merchandise, and more! 

The shop is fully stocked every morning and due to popularity, if there is something you can't find, please ask a member of staff for assistance. Last year, we were overwhelmed with incredible demand, so this year... we've made even more!

We have launched a brand new booking platform, which allows visitors to set up a free account and book unlimited free return visits for 12 months. 

As long as your membership is still in date, you can log in, select your tickets and book your visit - and the cost of admission will be discounted to zero. 

If your membership has expired, simply add the tickets to your basket and you'll be given a fresh 12 months membership with your purchase.

For further assistance, please contact us via email at [email protected]

In June 2020, we changed our entrance fee from free (with limited access) to a paid admission ticket (with access-all-areas) and since then, we have invested significantly to keep improving what we do, why we do it and importantly, what we have to offer our visitors.

First off, let us start with what life at the farm used to be like...

When entry to the farm was free of charge, the areas visitors had access to was limited to the farm shop (which included some tastings), the jam kitchen during the summer, the restaurant/cafe and you could visit our beautiful farm animals.

Whilst this was still very popular with our visitors who have very fond memories of days gone by, it did mean that during the school holidays, you'd often struggle for space as it was so busy and let's face it, nobody enjoys feeling like they are on the busy London Underground during their precious trip to Cornwall!

When COVID first hit and the UK went into lockdown, it was clear that when we re-opened our gates in June 2020, we could no longer operate the same way. It would be unsafe in regards to social distancing, customer service would become more challenging as the ratio of visitors to staff would become strained and ultimately, the experience could be ruined for so many of our guests.

One consequence of the pandemic was it forced us to re-think everything, we evaluated all customer feedback prior to the pandemic and we compared ourselves to other popular attractions in the county.

Here is what has changed since June 2020;

  • We introduced a new admission policy with a daily capacity limit, but with access to the whole farm. This means that instead of allowing thousands of visitors into the farm to experience a small percentage of what we have to offer, visitors now pay a small entry fee (which gets upgraded to a free membership giving you free entry for 12 months) and you can explore the entire farm!
  • Our access-all-areas policy means that every single visitor with valid admission can finally see what is behind those previously locked doors on a self-guided tour, which includes;
    • BRAND NEW Tasting & Sensory Room (opens April 2022)
    • Production Factory
    • Cyder Museum
    • Cellars
    • The Healeys Distillery
    • Apple Press House
    • Jam Kitchen
    • Any future developments too!
  • Restaurant & Rattler Bar - Like so many attractions, our food and drink options are restricted to visitors with a valid admission or membership only. This may change in quieter months, but right now, we want to ensure that we can safely cater for our guests and keep waiting times as low as possible. We can only do this by making the use of the on-site restaurant and Rattler Bar exclusive to admission-holders only. Healeys Cyder Farm never set out to be just a restaurant, we are a family of cydermasters and people visit us because we all have one thing in common... our love of Cyder! 
  • Tastings - we have been famous for our free tastings for years! Well, our sample menu just got better.... we have added brand new products and for the first time, you can also taste our selection of Rattler spirits free of charge! This includes the entire Rattler Gin range! This in itself, more than covers the value of your admission!
  • Membership - as previously mentioned, every single admission ticket is upgraded free of charge to a Healeys Cyder Farm membership. This means that although you pay for a day, you can visit as often as you like, free of charge, for 12 months! We have worked hard to ensure that there is plenty of value in your admission if you can only visit us once, however, you are welcome to book to see us whenever you like, for a whole year, and parking is still free of charge!
  • In addition to the above, we have invested significantly into improving and adding to the farm, including;
    • A brand new Tasting & Sensory Room (open April 2022)
    • A brand new viewing platform with safety glass above our production factory
    • New, easy-to-use booking and membership website.
    • New animation screens to bring our museum to life.
    • We installed a state-of-the-art "Rattler Cyder Pull Your Own Pint" station in the Rattler Bar.
    • We also invested heavily in the museum layout, presentation and installed a secret underground VIP bar area in the cellars, which is used for our VIP experiences.
    • Finally, we've also upgraded the animal enclosure, which is a big hit with the baby goats!

We are continuing to invest and over the next 12-18 months, you'll find some amazing new features at the farm and you'll be glad you're a member or looking forward to becoming one!

In summary, we will have fewer visitors coming to the farm but everyone who does visit can now enjoy the full Healeys experience, with more to see and do, and in a more comfortable setting.

Yes, we do!

Throughout the year, particularly in the winter months, we will offer discounted admission prices by as much as 50%. This is due to the fact that some parts of the farm may be closed or be operational for shorter periods of time.

On top of any other discounts, we will also give everyone who pre-books their visit online 20% off admission! There is no discount code required, the savings will be automatically applied to your admission when you book.

Yes, we do!

We offer a discounted admission price for senior citizens, aged 65+.

We also offer free day entry to care assistants who are accompanying a visitor to the farm. Please see the question below for more information.

Yes, from April 2022, all care assistants who are accompanying a paying visitor or existing member that requires assistance will be given free day entry.

On the day of the visit, one of the following forms of proof will be required and shown to our welcome team at the desk;

  • Blue Badge (in date)
  • Carers Allowance Award (dated within 12 months)
  • Disability Living Allowance letter (dated within 12 months)
  • Personal Independence Payment letter (dated within 12 months)
  • Care Assistant ID

Please note, the above only applies during visits where the person receiving the care is present. Alternatively, normal admission prices apply.

Our admission model is simple, you only pay for a day, but you can visit all year, free of charge!

This means that whilst there is a cost to your first visit, you will benefit from unlimited entry to Healeys Cornish Cyder Farm for 12 months.

It is always best to bring ID, no one likes to get caught short!

We operate ‘challenge 25’ meaning that if we have any doubts about your age we will ask to see either your passport or driving licence (not a photo - the real thing) before allowing you to consume or purchase alcohol. If acceptable ID cannot be provided, by law we are required to refuse service.

If you have pre-booked an adult admission and you're unable to provide ID, we may need to change your ticket to a child ticket, so it is certainly best to play it safe and bring ID with you!

Absolutely! We have 4 fantastic experiences available - Cydermaster Experience, Healeys VIP Experience and our Gin Tasting Experience, plus our Vintage Tractor Ride. 

The guided experiences run at set times throughout the day, and your admission must be booked before the start time of the experience, i.e. for a 12pm Cydermaster tour, you must select 11:45 entry to the farm for the tour option to appear available when booking online.

Head to our Experiences page for more information. 

 

For more information, please visit our Accessibility Guide.

Absolutely!

We are serving a variety of cream teas, including traditional, savoury, and gluten-free cream teas, subject to availability.

Our onsite restaurant and Rattler Bar are for exclusive use by our guests only, so to enjoy a cream tea in the restaurant or Rattler Bar, you will need valid admission tickets or active membership. Please pre-book your visit on our website.

Whilst it is not illegal for a 16 or 17-year-old to enjoy a cider with their meal when accompanied by an adult, as a licensed venue - we have taken the decision to ensure that only adults aged 18 or above can purchase and/or consume alcohol on the premises.

Absolutely!

Towards the end of summer 2020, we installed special viewing glass along the production hall walkway to ensure our production facility would remain safe to welcome visitors, and better still, every single visitor can now wander our production halls at no additional charge, included within the cost of your admission!

If you have pre-booked your visit online this year, you will already have a member account on our booking platform. Here, you can log in and adjust the time and date of your visit, up to 24 hours ahead.

If you need any assistance, please contact us on 01872 573356

Of course, you can! 

We are still accepting locals cards at the farm,, which can be used on all purchases, including in the restaurant, but excluding admission and experiences.

Yes! Friendly dogs on a lead are very welcome at Healeys! 

There are two small exclusions, dogs are not permitted in the production halls or in the jam kitchen for hygiene purposes. This means you may need to take turns to have a good wander around these areas, whilst someone stays behind with the puppy.

Other than that, your furry family members can join you everywhere else you go, including on a tractor ride and in the restaurant!

If in doubt, please do call us with any questions you may have.

We’re open seven days a week, except over Christmas Day & Boxing Day. Our hours vary with the seasons, so check ahead of your visit.

Selling food and drink through our restaurants and cafes helps us keep samples and parking on the farm free. For that reason, we ask that you don’t bring or eat any food on the farm that isn’t bought here. We have plenty of choice for all sorts of appetites in our Old Bottlery restaurant and Rattler Bar and cater to all sorts of dietary requirements too, including vegetarian, vegan, gluten- or dairy-free diets.

Due to our reduced capacity, we no longer offer table reservations at the farm. The restaurant and Rattler Bar is accessible to those with a valid admission only, so please ensure you have pre-booked your admission online to guarantee your entry on the desired date and time. Thank you.

We have our own charity – The Healeys Charitable Trust Fund. We get a lot of requests, so to make sure our contribution has the most impact we keep our direct support local to the Perranporth and district area. We can’t reply to everything, but if you think you might fit the bill, drop us a line: [email protected]

Absolutely!

Our cyders are cloudy thanks to the unfiltered natural apple pieces that remain in the cyder, and it isn't uncommon for these apple pieces to become more visible after a few days in storage or on its side in the fridge.

Before you open the cyder, try giving the bottle a gentle swirl and if you don't plan on drinking the cyder right away, you can always give the bottle more of a shake. Once you have done this, you should then see the apple sediment dissolve back into suspension.

All that is left to do is to chill and enjoy!

We’re always looking at how we can improve your experience of our farm and our products. If you’re unhappy about any aspect of a product or experience, let our quality team know at [email protected]

Healeys hosts Little Orchard Cider and Music Festival which is managed by an external events company. Visit cornwallciderfestival.co.uk for contact details and further information.