Frequently Asked Questions

Frequently Asked Questions

Have a question? Find the answer here, or get in touch so we can help…

At the moment, in order to remain COVID secure, we are unable to offer guided tours for our visitors.

However, for the first time ever, we have opened the Cyder Museum, Distillery, and Cellars for every single annual pass holder, so you can enjoy a self-guided tour safely and at your own pace, and of course, plenty of free tastings!

To visit and explore the farm in its entirety, you'll need to purchase an annual pass and pre-book your visit, which you can do online.

Your annual pass will give you access to the whole farm, including self-guided tours of the cyder museum, distillery & cellars. You'll also be able to visit the friendly farm animals, dine in the Old Bottlery restaurant, pour your own pint in the BRAND NEW Rattler Bar and shop in the main courtyard farm shop. There will be plenty of free tasters of our cyders, soft drinks, jams, and chutneys available too!

All annual passes permit unlimited return visits for 12 months, so you'll only need to purchase your pass once, and then you're free to re-book multiple visits for a whole year, but please make sure you bring your pass or proof of purchase with you, so we can validate your entry. For more information, please read our latest update here.

An annual pass is a one-off admission ticket that is now required to enter the farm and enjoy everything we have on offer, such as self-guided tours of the cyder museum, distillery, and cellars, free tastings, meet the friendly farm animals, sample our jams & chutneys and dining in the restaurant or even pouring your own pint in the NEW Rattler Bar. You can also upgrade your ticket to include a Gin Tasting Experience or a Tractor Ride through our orchards!

If you do not have an annual pass, you can still shop with us in our visitor centre or grab a pasty and a cream tea over at Pineapple Beach.

Since lockdown was lifted and we could re-open the gates at the farm, we made a decision to adopt a new annual pass system for everyone wishing to enter the farm.

As you'll know, in order to provide a safe and enjoyable day out for all the family, social distancing must be something that is adhered to by all but also made as comfortable as possible. With this in mind, we have significantly reduced the number of people we can welcome to the farm every day, the knock-on effect is that it is no longer viable to offer free entry, as we have done for over 25 years.

You can purchase your annual pass online, first head to our "Visit Us" page to see what is included and then you can pre-book your arrival timeslot online.

 

No, we have set up a brand new shop within the visitor centre at the front of the farm, just head through the entrance on the right-hand side and stock up on your favourite cyders, jams, spirits, merchandise, and more! 

The shop is fully stocked every single morning and due to popularity, if there is something you can't find, please ask a member of staff for assistance.

We have another shop within the main courtyard which is only accessible to annual pass holders only.

The Old Bottlery restaurant is situated in the main farm courtyard, right next to the jam kitchen and cyder museum, and opposite the friendly farm animals, so anyone wishing to dine at The Old Bottlery and enjoy the full menu, will require an annual pass.

If you fancy a quick bite to eat, we are serving pasties & cream teas at our newly opened Pineapple Beach, and you do not need to pre-book or purchase an annual pass. Pineapple Beach is an outdoor only seating area, which can be found through the archway, adjacent to the car park, and hidden amongst the trees!

Absolutely!

We are serving a variety of cream teas, including traditional, savoury and gluten-free cream teas in our restaurant, Rattler Bar and at Pineapple Beach.

To enjoy a cream tea in the restaurant or Rattler Bar, you will need an annual pass. For those who don't wish to purchase an annual pass, you can still enjoy a cream tea at our outdoor seating area over at Pineapple Beach!

Sadly, in order to ensure a COVID-secure experience, we are unable to allow visitors into our production areas, which includes the factory.

You can however explore and learn about the history of cyder making, with a self-guided tour of the cyder museum & distillery, with extra tastings available in the cellars!

Yes! As previously mentioned, we have significantly reduced our daily visitor capacity to ensure everyone can adhere to social distancing guidelines and still has a comfortable and enjoyable day at the farm. With this in mind, pre-booking in advance is highly recommended and we want to reward those that plan ahead.

If you are visiting us between the 27th of July and 6th September 2020, you'll save 20% by pre-booking online. No discount codes are needed, the prices you see online have already been reduced for these dates.

If you arrive on the day without pre-booking, there is no guarantee that we can allow you access immediately, particularly if we are fully booked. You will also pay full admission prices for all tickets purchased on the day... so it's definitely worth booking ahead online!

If you have pre-booked your arrival online, you may have noticed that you had the option of creating a password at the checkout. If you chose to enter a password, this now means you have a booking account with us, which will allow you to log in and amend your arrival date/time, up to 24 hours before your booking.

If you did not create a password, this will mean you purchased your tickets using a guest account and you will not be able to amend your booking yourself.

If you need any assistance, please contact us on 01872 573356

Of course you can! 

We are still accepting locals cards at the farm, the only time you can't use them is when you purchase your annual pass or during the "Eat Out to Help Out" scheme, as food and soft drinks are already available at 50% off.

Friendly dogs on a lead are very welcome. They can go everywhere that we can go, and can join you on a tractor ride, with some small restrictions in the production areas, which are currently closed to the public. If in doubt, please do call us with any questions you may have.

We’re open seven days a week, except over Christmas Day & Boxing Day. Our hours vary with the seasons, so check ahead of your visit.

Selling food and drink through our restaurants and cafes helps us keep samples and parking on the farm free. For that reason, we ask that you don’t bring or eat any food on the farm that isn’t bought here. We have plenty of choice for all sorts of appetites in our Old Bottlery restaurant and Rattler Bar and cater to all sorts of dietary requirements too, including vegetarian, vegan, gluten- or dairy-free diets.

Yes. We take reservations from the end of September until 1st April. There are no reservations available during the summer.

It’s definitely worth booking ahead, especially for our Sunday roasts in the Old Bottlery. Let us know how many of you are coming, when, and any special requirements you may have at [email protected]. Make sure you leave your number and we’ll email or call you back to confirm.

We have our own charity – The Healeys Charitable Trust Fund. We get a lot of requests, so to make sure our contribution has the most impact we keep our direct support local to the Perranporth and district area. We can’t reply to everything, but if you think you might fit the bill, drop us a line: [email protected]

Absolutely!

Our cyders are cloudy thanks to the unfiltered natural apple pieces that remain in the cyder, and it isn't uncommon for these apple pieces to become more visible after a few days in storage or on its side in the fridge.

Before you open the cyder, try giving the bottle a gentle swirl and if you don't plan on drinking the cyder right away, you can always give the bottle more of a shake. Once you have done this, you should then see the apple sediment dissolve back into suspension.

All that is left to do is to chill and enjoy!

We’re always looking at how we can improve your experience of our farm and our products. If you’re unhappy about any aspect of a product or experience, let our quality team know at [email protected]

Healeys hosts Little Orchard Cider and Music Festival which is managed by an external events company. Visit cornwallciderfestival.co.uk for contact details and further information.