Frequently Asked Questions

Sorry you've experienced some issues! We've recently moved to a new ticketing system which has deactivated the old members login page. All you need to do now to re-visit is show a copy of your order confirmation (or an email from us) from your first booking on arrival to the farm. There is no need to prebook if you are an annual pass holder, showing us the original confirmation will give you immediate access to the farm for free.

Yes, you can visit the farm free of charge. If you do not wish to purchase tickets, visitors can access the restaurant, farm shop, visit the farm animals, enjoy free sampling, and relax with a cold pint of cyder in the lower courtyard.

Free entry may be restricted at peak or busy times if we are fully booked with ticket holders.

If you’d like to enjoy full behind-the-scenes access on a Self-Guided Tour - including the Production Halls, Kay’s Cyderhouse, Healey Car Museum, Cyder Museum, Healeys Distillery & Cellars and the Healeys Tasting Room with 60+ samples - you can purchase a ticket here.

Yes, you can enjoy a home-cooked meal or cream tea in the Old Bottlery restaurant without buying a “Access All Areas + Tasting” ticket. However, at peak or busy times, you may be refused entry if we are fully booked with ticket holders and existing members.

You do not require a ticket to visit the farm shop.

Rather than have two small retail areas, we have set up a brand-new and improved shop within the visitor centre at the front of the farm! 

Just head through the main entrance, and stock up on your favourite cyders, jams, spirits, merchandise, and more! 

The shop is fully stocked every morning and due to its popularity, if there is something you can't find, please ask a member of staff for assistance. Last year, we were overwhelmed with incredible demand, so this year... we've made even more!

Guests are welcome to visit the restaurant, farm animals and farm shop, and enjoy free sampling, without purchasing a ticket.

If you’d like full behind-the-scenes access to the farm, including the Production Halls, museums, distillery and cellars, plus 60+ tastings in the Healeys Tasting Room, you can purchase a self-guided tour ticket.

This ticket gives you access for the day, allowing you to explore at your own pace and make the most of everything Healeys has to offer.

Absolutely! If you’d like to make your visit extra special, you and your family can add a guided tour to your visit and enjoy an authentic, behind-the-scenes experience with Cornwall’s largest independent family cyder makers.

Guided tours run at set times throughout the day, and your farm entry must be booked before the tour start time. For example, for a 12pm guided tour, you’ll need to select an 11:45 entry to the farm in order for the tour option to appear when booking online.

Visit our All Tours page for more information.

If you have pre-booked your visit online this year, you will already have a member account on our booking platform. Here, you can log in and adjust the time and date of your visit, up to 24 hours ahead.

If you need any assistance, please contact us on 01872 573356

Currently, we accept cash in the farm shop and restaurant. The Rattler Bar and Pineapple Beach may operate as card only payments once both of these bars are operational.

Yes, we do!

Throughout the year, particularly in the winter months, we will offer discounted ticket prices by as much as 50%. This is due to the fact that some parts of the farm may be closed or be operational for shorter periods of time.

On top of any other discounts, we will also give everyone who pre-books their visit online 10% off! There is no discount code required, the savings will be automatically applied to your entry tickets when you book online.

Yes, we offer a Blue Light & Defence Discount at various times of the year. The discount may not be available all year, as other promotions may take precedence.

Please head to Blue Light & Military Discount page to find out more and how to claim the discount.

Yes, we do!

We offer a discounted ticket prices for senior citizens, aged 65+, reduced family ticket prices and children aged 0-5 go free!

We also offer free day entry to care assistants who are accompanying a visitor to the farm. Please see the question below for more information.

All care assistants who are accompanying a paying visitor or existing member that requires assistance will be given free day entry*.

On the day of the visit, one of the following forms of proof will be required and shown to our welcome team at the desk.

• Blue Badge (in date)
• Carers Allowance Award (dated within 12 months)
• Disability Living Allowance letter (dated within 12 months)
• Personal Independence Payment letter (dated within 12 months)
• Care Assistant ID - Issued by the care agency/employer.
• Access Card with a +1 Essential Companion symbol

Please note, that the above only applies during visits where the person receiving the care is present and pre-booking is not available for care assistants.. Alternatively, normal admission prices apply. 

*If any additional activities are booked such as tractor rides or tours, the care assistant must also purchase a ticket on the day for the additional activity, whilst day entry remains free of charge.

It is always best to bring ID, no one likes to get caught short!

We operate ‘challenge 25’ meaning that if we have any doubts about your age we will ask to see either your passport or driving licence (not a photo - the real thing) before allowing you to consume or purchase alcohol. If acceptable ID cannot be provided, by law we are required to refuse service.

If you have pre-booked adult entry and you're unable to provide ID, we may need to change your ticket to a child ticket, so it is certainly best to play it safe and bring your ID with you!

Please don't panic, traffic in Cornwall can be unpredictable and therefore if you are running 15-30 minutes late for your arrival time, all we ask is that you get to the farm safely. Your entry will still be valid right up until we close for the day.

If you have a guided tour booked (excluding tractor rides), please contact the office on 01872 573 356 as soon as possible to notify us.

If you will only be a few minutes late, we may be able to ask your tour guide to delay the start of your tour to allow you time to arrive and park your vehicle. If you will be longer than 15 minutes late, we may be able to reschedule your tour at the discretion of the Visitor Experience team.

For more information, please visit our Accessibility Guide.

Absolutely!

We are serving a variety of cream teas, including traditional, savoury, and gluten-free cream teas, subject to availability.

Whilst it is not illegal for a 16 or 17-year-old to enjoy a cider with their meal when accompanied by an adult, as a licensed venue - we have taken the decision to ensure that only adults aged 18 or above can purchase and/or consume alcohol on the premises.

Absolutely, every single visitor can now wander our production halls at no additional charge, included within the cost of your tickets as part of our access all areas offer!

Of course, you can! 

We are still accepting locals cards at the farm, which can be used on all purchases, including in the restaurant, but excluding farm tickets and experiences.

Yes! Friendly dogs on a lead are very welcome at Healeys! 

There are two small exclusions, dogs are not permitted in the production halls or in the jam kitchen for hygiene purposes, including service dogs.

Sadly, this also means our Self-Guided Tour and Full Healeys Experience are not suitable for dogs.

Other than that, your furry family members can join you everywhere else you go, including on a tractor ride and in the restaurant!

If in doubt, please do call us with any questions you may have.

We’re open seven days a week, except over Christmas Day & Boxing Day. Our hours vary with the seasons, so check ahead of your visit.

Selling food and drink through our restaurants and cafes helps us keep samples and parking on the farm free. For that reason, we ask that you don’t bring or eat any food on the farm that isn’t bought here. We have plenty of choice for all sorts of appetites in our Old Bottlery restaurant and Rattler Bar and cater to all sorts of dietary requirements too, including vegetarian, vegan, gluten- or dairy-free diets.

Unless otherwise specified for particular events, we do not accept table bookings in the restaurant.

We have our own charity – The Healeys Charitable Trust Fund. We get a lot of requests, so to make sure our contribution has the most impact we keep our direct support local to the Perranporth and district area. We can’t reply to everything, but if you think you might fit the bill, drop us a line: [email protected]

Absolutely!

Our cyders are cloudy thanks to the unfiltered natural apple pieces that remain in the cyder, and it isn't uncommon for these apple pieces to become more visible after a few days in storage or on its side in the fridge.

Before you open the cyder, try giving the bottle a gentle swirl and if you don't plan on drinking the cyder right away, you can always give the bottle more of a shake. Once you have done this, you should then see the apple sediment dissolve back into suspension.

All that is left to do is to chill and enjoy!

We’re always looking at how we can improve your experience of our farm and our products. If you’re unhappy about any aspect of a product or experience, let our quality team know at [email protected]

Healeys hosts Little Orchard Cider and Music Festival which is managed by an external events company. Visit cornwallciderfestival.co.uk for contact details and further information.

We of course host Rattler Fest, however we stick to what we know and thats cyder! All aspects of the festival, including ticket sales is managed by an external events company. Visit https://rattler-fest.co.uk/ for contact details and further information.