F&B Manager

Healeys Cornish Cyder Farm is a family-run, admission-based visitor attraction and home to the thriving production house of the famous Rattler Cyder! Since the company was founded in 1980, Healeys has grown incredibly, with listings across big supermarket chains such as Sainsbury’s, Tesco, Asda and Morrisons, in addition to our regional and national wholesale partners. With a multi-faceted production facility specialising in a range of products from ciders, wines, preserves and spirits, our business is thriving and has a very exciting future ahead.

An exciting opportunity is available to join our busy Hospitality team, to become a permanent part of an iconic Cornish Business, and to make your mark in this exciting role as F&B Manager.

Responsible for running all catering outlets on the farm. Planning labour management requirements, recruitment, induction, training and constantly monitoring the catering staff and their performance, with customer service and quality of offering as a top priority. Maximising all sales opportunities and ensure the highest quality of presentation of both food and the outlets themselves. Continuously pushing the catering department forward thinking of new ideas and developments to better the department and overall guest experience.

Salary: Up to £29,000 per year, depending on experience

Hours: 40 hours per week on a flexible basis. Retail & Catering hours can be between 7AM – 10PM Monday – Sunday during which various shift patterns may occur.

Duties & Responsibilities

• Achieving and exceeding monthly Catering sales targets.
• Operationally be able to deliver the day-to-day business to ensure a smooth brand experience for each and every visitor in the Catering department, including the opening and closing of all catering outlets, in accordance with procedures, checklists and merchandising guidelines, in the following key areas: Customer Service, Health and safety, Cleanliness, Food and drink displays, Site Security, Money processing.
• Working with the people team for the recruitment, induction and training of new catering staff. Scheduling and managing day to day hours in line with wage percentage targets.
• Consistent problem solving within the catering department, ensuring any issues are dealt with in line with company procedure.
• Excellent product knowledge of menu’s along with Healey’s products and the farm visitor experience.
• Communicate and liaise with suppliers, clients and customers with any issues or queries within the catering department.
• Ensure the strictest of hygiene standards are maintained across all catering outlets, both front and back-of-house.
• Devise creative and innovative projects to maximise footfall (focusing on the quieter months).
• Manage external events hosted at the farm, ensuring an impeccable experience and building relationships for future engagement.
• Ensuring that stocktaking, stock control and ordering for the catering department is managed and recorded correctly, ensuring wastage is minimised and costs are efficiently controlled wherever possible.
• Reviewing and actioning supplier pricing, GP effects and food quality on a weekly basis.
• In partnership with the Head chef, writing and developing the menus, setting GP target, checking costings and always thinking of maximising spend per head.
• Ensuring a positive, clean and safe working environment is maintained for all staff in the catering department.
• Consistent communication with the Retail Operations Manager, ensuring the business is run appropriately and efficiently across all customer-facing departments.
• Any other activity/tasks as and when requested by the Directors.

Work Experience

• Experience in running a busy restaurant/café
• Proven track record in management

Qualifications

• Current Food Hygiene Certificate
• Licensee Certificate
• First Aid Certificate
• Any relevant management qualifications

Skills

• Excellent team leader
• Practical craft skills for hands-on role
• Strong financial acumen
• Excellent organisational skills
• Clear communicator

Personal Qualities

• Positive and collaborative attitude
• Eye for detail, self-motivated and enthusiastic
• Work with energy, pace, and efficiency
• Willing to take on responsibility and learn new skills
• Resourceful and solution focused

Joining the #RattlerCru is not just about what you can bring to the business. We have a range of great benefits that we hope you will make full use of:

• Subsidised Private Healthcare with Bupa (for permanent staff)
• 50% discount on products
• 50% discount on all food and drink in the restaurant
• Free entry for friends and family, with discounted food and drink
• Free festival tickets
• Cycle to Work Scheme (after probation pass)
• Chill out after your shift with a £1 pint!
• Monthly breakfast club

We look forward to hearing from you!