Visitor Experience and Retail Assistant

Seasonal Retail All Vacancies

Are you passionate about making people smile? Do you have what it takes to exceed the expectations of our visitors?

If so, you could be what we’re looking for down at Healeys Cyder Farm.

Set in the beautiful Cornish countryside (as well as 10 minutes from the beach!) Healeys Cyder Farm is a family-run, year-round, visitor attraction and home to our very own Rattler Cyder! With an impressive schedule of events, alongside multi-million-pound investment, there has never been a better time to join Healeys!

As a key part of our Visitor Experience and Retail team you will be instrumental in delivering an exceptional experience and day out to all guests driving sales.

Hours: Our opening times vary but in the height of summer, we are open from 9am-8pm. Your hours will be flexible according to the needs of the business, ideally working up to 40 hours a week over the summer season. We will also consider part time roles for the right candidates.

Pay: Minimum wage for age, increasing by 20p per hour once you complete your induction with additional pay increments as you take on extra responsibility.

Duties & Responsibilities

Greeting all guests as they enter and ensuring they are made to feel welcome.
Serving customers promptly, using knowledge of Healeys products to upsell as appropriate.
Proactively restocking as needed to ensure correct stock levels are met throughout the day.
Ensure that products are presented well in the VC including setting up displays as directed by the Duty Manager.
Driving sales, pushing offers through all retail outlets.
Ensuring the ‘5 Step’ procedure is followed at all times.
Assisting in retail stock takes, being mindful of stock reporting including wastage and transfers.
Ensure a clean and tidy site at all times, paying specific attention to the Health & Safety of all visitors and staff.
Ensure compliance with the law in relation to sales of alcohol.
Undertaking and recording daily and weekly shop/site cleaning rota.
Conducting customer samplings and product sessions in the shop and at customer events.
Attending trade shows and food and drink events on behalf of Healeys, including set-up and closedown.
Willing to take on extra responsibilities (such as tractor rides and tours) once experienced.
To be open to completing tasks which may fall outside of your role or remit with a positive, sleeves rolled up mentality as and when requested.

Work Experience

Previous experience in retail and customer service
Familiarity with EPOS systems
Experience in using product knowledge and tastings to promote products to customers
Working within a tourist attraction

Skills