Visitor Services Manager

Healeys is growing every day with new products and exciting developments we are in the thick of our 2021 season and whether it is getting to the core of great flavour or thinking outside the box, we know what it takes to make our business special, and this starts with welcoming new employees to join our driven and passionate team to discover their Healeys story for themselves.

Right now, we are recruiting for a talented and self-driven individual to come and start their Healeys story supporting the Head of Hospitality in the Visitor Experience strategy. We are looking for an energetic, dynamic individual that can take responsibility, be adaptable and fundamentally be driven by delivering strong performance.

Preference will be given to applicants with a strong retail / catering background, with a passion for customer experience and an exceptional eye for detail and saving costs.

Joining the #RattlerCru is not just about us - We offer you opportunity to develop and grow with the business with well experienced mentors at hand to support you along the way as well as offering great staff discounts, festival tickets for you and one other and free onsite parking.

Purpose of the role:

To manage the On-Site visitor experience and catering operations. Delivering a slick, customer focused, brand experience whilst driving revenue and improving margins.

Duties & Respoinsibilities:

Deliver efficient customer focused operations, staying ahead of the annual business trends
Have a strong focus on recruitment, training and development
Coordinate and refine the retail and catering offerings.
Drive revenue and improve margins
Demonstrate control of finances through forecasting and budgets management
Ensure all areas of the visitor operations are clean and presentable at all times.
Answer all feedback in an appropriate and timely manner
Have excellent knowledge of our products and business activities
Ensure compliance within the law in relation to sales of alcohol, SFBB and fire regs. Carry out any H&S actions required. Have a proactive approach to site compliance.
Seek out and deliver ‘brand’ and ‘commercial’ opportunities
Have an enthusiastic, positive and proactive approach to daily duties
Have tight control over labor costs and departmental expenditure
To undertake any other duties at the director’s request

Salary: £32,000 to £36,000 per annum depending on experience.

Hours: 40 hours per week relative to opening hours and seasonality. Early, evenings and weekend work will be required in line with business requirements.

Personal Qualities are important, and we look for candidate that have a solid background in the following:

2 years management and leadership experience gained in a customer facing environment
Financial and budgetary management and reporting
Proven commercial success, awareness and business acumen
A good knowledge of the Cornwall tourism industry
WSET Level 2 or above
Personal License Holder
First aid
Fire Marshall
Full clean driving license

Along with skills in the following: