As we approach national restrictions on Thursday 5th November, we’ve put together a quick guide on how that will affect us here at the farm and any visits or events planned between 05/11/2020 and 02/12/2020.
In summary, and based on Government guidance;
For more information or if you have a visit booked between the 5th November and 2nd December, please visit https://healeyscyder.co.uk/news/view/november-farm-update
We would like to thank everyone for their support and understanding and we would like to wish you all good health during these difficult times.
Enjoy UNLIMITED FREE return visits and access to farm events for 12 months with an annual pass!
If you have any questions about entry, annual passes, or what you can do at the farm, please visit our updated frequently asked questions page.
Our production facilities are currently not open for visitor viewing, however, we hope with additional safety measures in place, we can re-open the Production Hall by October Half Term, and all guests will be welcome to enjoy a self-guided tour to see where Rattler Cyder is bottled, labelled, kegged and packed!
Here is a quick overview of what is included with your annual pass;
*The Rattler Bar is still able to serve Rattler, however, due to the latest COVID table service guidance, only staff members are currently permitted to use the self-serve bar.
In light of Government advice and as a COVID-19 Secure Venue, we will be asking all visitors to follow the "Rule of 6" whilst at the farm.
The rule of 6 restricts groups socialising by up to 6 people, which applies both indoors and outdoors. All other guidance will remain the same, such as social distancing at 1m plus, frequent hand washing at the various handwash stations around the farm, and as often as possible - the use of face-masks, which is mandatory in retail areas (excluding those with valid exemptions).
If you have already booked tickets for a group larger than 6, please get in touch with us or you may still visit the farm, providing you split your group to comply with this guidance.
Visitors who live in tier 3 covid area have been advised by the government to reduce the number of journeys you make where possible. We politely ask visitors from these tiers to respect those rules to prevent the spread in a tier-one area such as Cornwall.
We want to make it as easy as possible for you to visit Healeys, and enjoy discovering the secrets of the cyder farm during a much-loved family day out.
To ensure the safety of our visitors, staff, and local communities, we've reduced the number of people we can welcome at one time, and you'll need to book your visit in advance. Previously we have offered free entry into the farm with a charge of our guided tours and tractor rides. However for Covid safety we are unable to run guided tours as we have done previously. We have therefore packaged up a Healeys experience with a small entry fee or annual pass which incudes a self guided tour of our Museum, Distillery and Cellars with sampling which was previously part of the Classic Tour. Plus tastings in the farm shop, visit to our farm animals and access to the retail and catering areas.
On this page, you'll find everything you need to know about what's open, how-to-book, and what to expect from your visit.
If you have already read this information, you can click the button below to go ahead and book your visit!
If you already have your annual pass and would like to book a return visit - please click here to reserve your arrival time slot.
A remarkable family day out!
Caring for our farm animals, maintaining the orchards, and offering visitors a unique and memorable visit takes a lot of hard work and in a bid to ensure our visitors and staff remain safe, we have significantly reduced the number of visitors we can welcome to the farm at any given time, with visitor capacity reduced by as much as 80% on any given day.
As a result of COVID-19 and the new social distancing guidelines that are in place, from the 4th of July 2020, admission to the farm will no longer be free, instead, you'll be asked to purchase a one-off Annual Pass / Single Entry Ticket, which costs as little as £5-£10 for an Adult. This means that all areas of the farm, including our Restaurant, animals, museums, cellars, distillery, and courtyard farm shops are restricted to pass holders only. Our production facilities are currently closed to the public.
If you wish to stop by the farm and stock up on your favourite cyders, spirits, jams, and other Healeys products, we have created a separate shop within the visitor centre - which doesn't require pre-booking or an annual pass. If there is a product you cannot find in the visitor centre shop, please ask a member of staff who will be happy to assist you.
An Annual Pass gives you unlimited entry to the Farm for a whole year (from the selected date of your first visit back to the farm) - and what is great about the Annual Pass, it costs the same as a Single Entry Ticket!
We appreciate that after over 20 years of free entry to the farm, this is a pretty big, yet necessary change.
However, there is good news...
For the first time ever, we have opened our cyder museums for self-guided tours, unlocked the door to our cellars where you can enjoy tutored tastings and you'll even be able to pop your head in to see Cornwall's first distillery for 300 years and where we make Rattler Gin! We hope you agree that your annual pass now gives you a lot more to see and do than ever before.
Keep reading below to find out more or book your annual pass and we look forward to welcoming you!
For the first time ever... we have opened our Cyder Museum, Distillery and Cellars for everyone to enjoy a self-guided tour!
Now everyone, of all ages can unlock the secrets and history of traditional cyder-making, which is now included with every single annual pass!
The Cyder Museum used to form part of our "Classic Tour" and only visitors who had purchased a Classic Tour ticket for £13 could travel back through the ages and learn about one of the country's old traditions... well that has all changed and as long as you have an annual pass, you're free to visit our museum as often as you wish!
A visit to the Cyder Farm isn't complete until you've enjoyed some FREE tastings!
With over 20 products to taste, every visit presents an opportunity to taste something new!
For the first time ever, we have opened the door to our cellars so that every single pass holder can enjoy FREE tutored tastings whilst surrounded by sleeping whiskey barrels... a truly unique experience.
Catch a glimpse of authentic Cornish spirits being distilled in Cornwall's first distillery for 300 years!
Discover where we make single estate Cornish brandy, brand NEW Rattler Gin and Cornwall's oldest whiskey, in partnership with St Austell Brewery.
There is never a dull moment when you have animals around!
All of the animals at the farm are part of the family and you'll have the chance to meet Shires, Shetlands, chickens, rabbits, pygmy goats, Cornish Black pigs and many more.
Enjoy lazy afternoons in the courtyard with a cream tea (and a refreshing pint of course!), peacock-spotting and letting the little ones watch our cute pygmy goats on their trampoline.
Cream Tea and a Pint?
Whether it’s a traditional Cornish Cream Tea or a plump, juicy Cornish Beef Burger, or simply a swift sandwich or salad you’re after... the Old Bottlery is the perfect place to savour the best of Healeys’ flavours. All washed down with a glass of one of our Cornish Cyders, of course.
We have also introduced a contactless mobile-ordering system... which means you simply take a seat, scan the QR code, order and then enjoy! No more queues and completely safe.
The world's first and only pull your own pint Rattler wall!
Rattler Cyder is Cornwall's most iconic alcoholic drink and now it gets even better... as you can now tap your card and pour your very own pint, right here where the cyder is made!
No more trying to get the bartender's attention or having those awkward "who was next" glances across the bar... and if you have yet to try one of our newer cyders such as Rattler Pineapple or even Rattler Peach, what better way to trial them!
PLEASE NOTE: Due to goverment Covid rules with table service only, the Rattler wall is currently only operational by a member of staff.
Our four-legged friends are always welcome at Healeys!
Friendly dogs on a lead are very welcome. They can go everywhere that we can go, and can join you on a tractor ride or for guided tours when they are available, with some small restrictions in the production areas.
As always, there is ample free parking available, including a separate car park for larger vehicles such as caravans and motorhomes.
To help keep our visitors, staff, and local communities safe, we’ve made some changes so your visit will be a bit different from what you’re used to. We need your help to enable us to keep our farm open safely, so we’d be grateful if you could follow the guidance below:
Please be advised that we may ask you to remove any face-coverings, only if safe to do so, for identification purposes when purchasing alcohol, in-line with the "Challenge 25" policy.
Payments: In order to reduce the risk of the spread of infection, we are asking that all payments made at the farm are done so by card. This is purely a precaution, so please avoid bringing cash with you as your only method of payment and ensure you have a valid credit or debit card.
Tractor Rides, Annual Passes, and return visits for members are now available to pre-book for the remainder of 2020!
We’ve introduced advanced bookings through our brand new online booking system to help monitor visitor numbers and maintain safe, social distancing. All visitors are encouraged to book in advance, and sadly, if you don't pre-book, you may find that you'll have to wait for an available timeslot to become available on the day.
We’re limiting the number of visitors we can welcome at regular intervals to make sure that we can keep visitors and staff safe. Tickets are available to pre-book, with entry to the farm restricted to every 10 minutes, starting at 9:00 am every day. Once you're at the farm, you're welcome to enjoy the entire day here.
See below for more information and how to book.
Start the day off right...
If you have pre-booked entry, tractor ride, or a tour, before you arrive please have your ticket ready to show our staff either on your phone or a printed copy. In order to maintain social distancing, please arrive between 15-30 minutes before your timeslot starts where possible.
Also, Government guidelines state that we need to register customer details to track and trace in case of infection. Staff may ask for this information on arrival and must be provided for access to the farm. The handling of data is in accordance with GDPR.
Sadly, if you're more than 10 minutes late, we won’t be able to guarantee your entry, however, we will do our best to get you into the farm or on to a tractor as soon as possible. Your entry will be at the discretion of the visitor center staff and will be based on visitor numbers and the ability to maintain social distancing.
To keep visitor numbers at a safe level, the layout and flow of the car park may have changed. Please look out for staff and any signs around the car park and take care to follow their guidance.
Campervans that are used for transport are welcome but are not permitted to stay overnight.
Keep a lookout for changes at the farm...
We may have set up new routes, such as a one-way system. Please lookout for any new signs around the farm, as well as social distancing floor stickers around indoor areas.
To help keep everyone safe, please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
We are also requesting that all payments made at the farm are completed via credit or debit card and we must do our best to reduce cash payments where possible.
Sadly, we’re not able to open everything at once. Some facilities may not open straight away on the 4th of July, such as our Jam Kitchen, the NEW Rattler Bar and some toilets. We'll also be working with a simplified menu in the Old Bottlery restaurant to reduce waiting times, plus we are introducing a brand new contactless mobile ordering system, which will allow you to order your food and drink from the comfort of your table!
We've had to change some of our guidance for you to follow when visiting the farm, such as our policy on pre-booking admission and tour tickets. You can get in touch with the farm on [email protected] or 01872 573356 if you have any questions before you arrive. Please also look out for any signage during your visit.
We’re really looking forward to welcoming you back.
We’ve worked hard to reopen the farm, and we want to keep it open. But we’re all in this together and we need your help to enable us to keep the farm open safely.
Our tours will be available soon!
As previously mentioned, in order to ensure that all of our visitors are comfortable and have a great time at the farm, we have significantly reduced the overall capacity of our guided tours on a daily basis and these tours won't available until the Government reduces the UK alert status to level 2, which we anticipate won't be until the end of July.
As much as we would like to open our guided tours sooner, it is our responsibility to ensure the safety of our customers and staff alike and we will continue to monitor the situation and all advice available to us.
Don't worry, if you're visiting Cornwall in the next few weeks or live locally and looking forward to a fabulous day out, you'll still be able to visit the farm, partake in a self-guided tour, tractor rides, dine in our restaurant and more, just be sure to consult the dates above and we'll be making announcements via our social media channels as soon as we know more.
Stay safe and we can't wait to welcome you all soon!